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100% transfer on all bookings
100% refund if unable to travel due to Covid-19
Your booking with The Kenya Experience is 100% transferrable if you are unable to travel for any reason. This means if you have an injury or illness ahead of your planned training camp you can transfer 100% of all money paid to any other camp within 12 months of the date of the camp you have originally booked.
There is no booking or administration fee to pay, all money paid is transferred directly to the new camp. This is a no questions asked policy. We will not require you to provide a medical certificate or any other justification for your transfer. As runners ourselves we want you to get the most out of your training camp with us, and if now is not the right time for you to travel then we would be delighted to have you join us at a later date instead.
Update to transfer policy in regard to Covid-19
With the uncertainty around travel with the current Covid-19 pandemic, we are extending our standard 12months transfer policy to a lifetime policy and including the option of a full refund. This covers the possible scenario that we are forced to cancel or postpone camps if travel restrictions are in place or if we cannot run the camp safely. It also includes the option that the camp does proceed as planned but you are unable to travel due to Covid-19.
Again, this is a no questions asked policy.
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Total Payment Protection (topp) Policy cover
In compliance with The Package Travel and Linked Travel Arrangements Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments. Find out more…